How to

How to log in to your account Sign in with the email (or sign-in name) and password you registered with. How to reset a forgotten password Get an email with a link to choose a new password. How to accept an invitation Someone invited you: create an account, or look around as a guest. How to keep your access after being a guest Guests lose access when the invitation ends. Registering keeps it. Members How to update your profile, picture and password Change your display name, profile picture, or password. Members How to turn on two-step sign-in Protect your account with a code from your phone as well as your password. Members How to add another email address Link your other addresses so invitations and shares to any of them reach your account. Members How to choose which emails you get Keep the emails you want, turn off the rest, and get mentions once a day if you like. Members How to choose a legacy contact Name someone to receive your events if you pass away or can no longer manage your account. Members

How to browse the library See every event you can watch and filter the list. Members How to search for events and people Find events, mini clips, people, and contributors by name or keyword. Members How to watch an event's video Play a video and use the tabs under it. Members How to download a video Save an event's video to your own device, when the owner allows it. Members How to download files set aside for you When we let you download a video, mini clip or photos (for editing, say), they wait on My downloads. Members How to get told when a Future Content event is ready See what's coming, and get one email when it can be watched. Members How to see who has watched an event Find out who has looked at an event's video or photos. Members How to look through an event's photos Use the photo viewer, slideshow, and full screen. Members How to comment, reply, and follow discussions Talk about an event or a single photo, and catch up on new comments. Members How to see what happened on this day Your home page brings back events from today's date in years gone by. Members

How to create your own event Start a new event for a birthday, wedding, reunion, or any occasion. Members How to add a cover, photos and videos to your event Upload pictures and clips to an event you own. Members How to choose the main video and the covers Pick which video plays as the event, and the picture shown for each video. Event owners How to keep an event as Future Content until it's ready Let people know an event is coming, and tell them when it's released. Event owners How to link your event to someone else's event of the same occasion Two people made an event for the same day? Share your photos and videos into theirs without uploading again. Event owners How to let someone else name the videos and photos Give the host, say, permission to edit titles and captions, and nothing else. Event owners How to edit titles and captions Name an event's videos and write photo captions, all on one page. Members How to add chapters and captions to a video Let people jump to the best parts, read along, and download the video. Event owners How to contribute photos or video to someone's event Were you there too? Add what you captured to an event. Members How to manage the photos and videos you contributed Change captions, take uploads down, or download your originals. Members How to edit, archive or restore an event Change an event's details, or hide it without deleting anything. Event owners How to review contributions and manage photos Approve what others add, choose who sees photos, and edit captions. Event owners How to print a QR card for an event A card with a code people scan with their phone to open the event, its main video, one mini clip or its photos. Good for reunions and memorials. Members How to make a memorial page A page in someone's memory, built from an event's video and photos, where family can share memories. Event owners

How to show videos and photos at a party (Party Pools) Print QR cards for a party, reunion or memorial. Guests scan them and watch on their own phone with no sign-in, only while the party is on (up to 8 hours). Members How to invite a guest by email Send someone an email invitation to watch your events. Members How to invite someone who appears in an event Pick a person's face from an event and invite them. Event owners How to share events with other members Give people who already have an account access to your events, and undo it any time. Members How to create a pool of events Group events together so you can share them in one go. Members How to create a share link Make one link you can text or post, usable by a set number of people. Members How to check on or cancel an invitation See whether people opened your invitations, and cancel ones you no longer want. Members How to choose how your events can be shared Allow, approve, or block sharing for each event you own. Event owners How to pick which mini clips get shared Share most of an event and keep some clips, like a family moment, to yourself. Event owners How to approve new-content notices Decide who hears about an event when it becomes available. Event owners

How to find faces in an event automatically Let the site detect faces in your photos and videos, then pick the ones to add. Event owners How to name the people in your events Link faces to people so they're tagged across every event. Event owners How to give or remove a tagged person's access Connect a person to their account so they can watch events they appear in. Event owners How to explore and build the family tree See how the people in your events are related, and add parents, children, partners, brothers, sisters and cousins. Members

How to order a video or photo transfer Ask us to digitize your tapes, film, or photos. How to follow your order and pay for it See where your order is, pay once we've set the final charge, and leave a review. How to buy or use a gift card Give someone a transfer of their memories, or use a card you received. How to earn credit by telling friends Share your referral link: your friend saves on their first order and you get credit. Members How to report a problem with a page Tell us right away when something on the site doesn't work. Members How to send us a message Ask a question, report a problem, or suggest a feature. How to book a pickup time Choose when we collect your tapes and photos. How to check a preview of your transfer See a sample of how your media is coming out, and tell us it looks right.