How we handle your memories
- Checked inAt pickup we count every tape, reel, photo and slide with you and label each one with your order number.
- Looked overEach item is inspected before it goes in a machine. Anything fragile or damaged, we talk to you first.
- Transferred and checkedItems are transferred one at a time and a person checks every finished file.
- Yours, privatelyYour files go into your own online library. Only you and the people you invite can see them.
- ReturnedYour originals come back to you with your order, along with any thumb drive or DVD you chose.
Questions
What do I pay, and when?
The prices above give you an estimate. Once we've checked your media we tell you the final charge, and you only pay for what we could transfer. You pay online by card, Apple Pay, Google Pay or Cash App Pay after the work is checked.
How long does it take?
Most orders are ready 2 to 4 weeks after we pick them up. Very large orders, or tapes that need repair first, can take a little longer. We'll give you an expected date at pickup, and you can follow every step on your order's tracking page.
How do I get my media to you?
We pick up in the Baltimore area. Send your order and we'll contact you to set a time. You can follow every step on your order's tracking page.
How do I get my videos and photos back?
Your transfers go into your own private online library, where you can watch them, share them with family and download them. Add a thumb drive or DVD if you'd like a copy in hand. Your originals come back to you with your order.
How long does my online library last?
Your online library is included for at least one year after your order is ready, so it covers a full round of holidays and summer get-togethers, whenever you order. After that, a small monthly or yearly fee may apply to keep it online. We'll always let yo
Who can see my videos?
Only you, our staff while they work on your order, and the people you choose to invite. Nothing is public. See our Privacy Policy for the details.
What if a tape is damaged?
Tell us in the notes. We look at every item before transferring it. If something can't be transferred, you aren't charged for it, and we'll tell you before going ahead with anything risky.
Is there anything you can't copy?
We don't copy commercial, copy-protected or copyrighted recordings such as purchased films or TV shows. Home movies, family events and your own photos are what we're here for.
Can I give this as a gift?
Yes. Gift cards work for any order and can be spread over several orders. Buy a gift card.
Something else? Ask us.